Tag Archives: 64 Bit

No Help for You. Next!

Revit has some embedded videos in the help system. The first time you discover these, it feels like you’ve discovered an unopened gift. As the excitement builds, you click on the link to play the video lesson. If you are on a 64 bit version of Windows, you will be caught in an endless ritualistic loop of installing the Flash plugin, clicking a link and seeing a broken image tag. It is as if one must know a secret handshake to get the videos to play. Alas, it is not your fault. You have chosen a modern, shiny new system, presumably for the access to vast quantities of RAM. It must be assumed that such an advanced user needs no access to these ‘help’ videos. Well it isn’t, and this time there’s little Autodesk can do to fix the problem, short of using some other technology to deliver the videos.

I’ve run across this problem myself, and solved it in much the same way as Harlan describes below. One of the baffling things is that 64 bit operating systems have been available for more than a few years now. You would think that a company such as Adobe would have been more on top of the move to 64 bit. Read on for the fix:

If you are running 64 bit Revit and you try to run a video from the Help files, you will notice that it doesn’t play. It will prompt you to install Adobe flash, and then the video will not run.

Currently Adobe Flash Player does not support playback in a 64 bit browser. It is possible to run it on 32 bit browsers installed on 64 bit systems, but unfortunately Revit will default to the 64 bit browser in Help. Click here for more information on Adobe’s schedule for Flash Player 64 bit support.

So, to view the videos, you can do the following:

  1. Launch the Help menu.
  2. Open the document with the video and select the video link.
  3. Right click inside the dialog and select Jump to URL.
  4. Copy the text from the Current URL dialog.
  5. Launch 32 bit Internet Explorer and paste the contents into the address bar.

Click here to view a short video illustrating this process.

Source: The Revit Clinic - Watching Help menu animations on a 64 bit machine